1. Who this policy covers

This Privacy Policy explains how Launchpad Leaders ("we," "us," "our") collects, uses, shares, and protects information when you use our website and platform (Diagnose, Develop, and Deliver), whether you're an MSME owner, a forum or institute representative, an onboarded consultant, or simply browsing as a visitor. By using our platform, you agree to the practices described here.

2. Information we collect

What we collect depends on how you use the platform:

We collect this directly from you (when you register, complete an assessment, or enrol in a programme) — we do not purchase or scrape business data from third parties.

3. How we use your information

• To generate your diagnostic assessments and reports
• To match you with relevant cohorts, clusters, or consultants
• To operate consultant engagements, including sharing relevant diagnostic context with a consultant you've been matched or referred to
• To communicate with you about your account, assessments, or programmes
• To improve the accuracy and relevance of our tools
• To meet legal, regulatory, and compliance obligations

We do not use your business or financial data to train third-party AI models, and we do not sell your data to advertisers or data brokers.

4. When we share information

We share information only in these circumstances:

• With your consent — for example, when your diagnostic results are shared with a consultant you've chosen to engage
• With co-delivery partners — Forums, institutes, banks, or state bodies you're enrolled with may see programme-level data for cohorts they administer, not your individual financial details
• With service providers — vendors who help us operate the platform (hosting, payments, communications), bound by confidentiality obligations
• For legal reasons — if required by law, regulation, or a valid legal process

We never sell your personal or business data to third parties for marketing purposes.

5. How we protect your information

We use encryption in transit and at rest, access controls limiting who can view your data, and role-based permissions so that, for example, a consultant only sees the diagnostic context relevant to an engagement they're matched to — not your full account. No system is completely immune to risk, and we continually work to strengthen our safeguards in line with the Digital Personal Data Protection (DPDP) Act, 2023.

6. How long we keep it

We retain your information for as long as your account is active, or as needed to provide the services you've requested. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we're required to retain it for legal, tax, or regulatory reasons.

7. Your rights

Consistent with the DPDP Act, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for optional processing at any time
• Request deletion of your data, subject to legal retention requirements
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact us using the details below.

8. Cookies and similar technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. A session-only cookie prevents repeated page loads in the same browser session from increasing the public site-visit count; it does not identify you. You can control cookies through your browser settings; disabling them may limit some platform functionality and may cause the counter to count another visit.

9. Children's privacy

Our platform is intended for business owners, professionals, and institutional representatives. We do not knowingly collect personal data from individuals under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the revised version here with an updated effective date, and for material changes, we'll make reasonable efforts to notify registered users directly.

11. Contact us

If you have questions about this policy or how your data is handled, reach us at:

Email: connect@launchpadleaders.in
Address: Launchpad Leaders Private Limited, No.343, Reddy Complex, BGS Hospital Road, Global Village Back Gate, Mylasandra, Kengeri Hobli, Bangalore, Karnataka - 560059, India

Launchpad Leaders Private Limited ("Launchpad Leaders", "we") wants every customer to know, before paying, exactly when they can cancel and what they will get back. This policy covers every paid product and service on launchpadleaders.in. Everything we sell is delivered digitally or as a live programme or service, so "returns" in the physical-goods sense do not apply.

1. Scope

This policy applies to purchases made directly on our website or app by MSMEs, consultants and individuals. The rules differ by what you bought:

Beta customers who received access free of charge are not covered, as no payment was made.

2. Diagnose: one-off assessments and reports

You get a full refund for an assessment you have paid for but not yet completed, as long as you ask within 30 days of payment. This applies to one-time purchases such as LLBizAssess™ reports and data-privacy compliance assessments.

• Before the report is generated: 100% refund.
• After the report is generated: no refund. The report is a digital deliverable that is fully delivered the moment it is generated.
• If something goes wrong on our side (the report fails to generate, is incomplete, or is clearly corrupted): we will re-run it free or give a 100% refund, your choice.
• If you entered wrong information: one free re-run within 30 days of the original purchase.

3. Diagnose: subscriptions

You can cancel any subscription yourself, at any time, from Account → Subscriptions → Cancel, in no more than two clicks. You do not need to email, call, or give a reason.

• First 7 days after first purchase: 100% refund, as long as you have generated no more than one report or export.
• After 7 days: cancelling stops the next renewal. You keep access until the end of the period you paid for. We do not refund part-used months or years.
• Renewal reminders: for annual plans, we email you at least 7 days before renewal with the date and amount.
• Renewal refund: if an annual plan renews and you cancel within 7 days of the renewal charge, without using the tool since renewal, we refund 100% of the renewal.
• Auto-debit: if you pay by card or UPI auto-debit, you will receive a pre-debit notification before each charge, as RBI e-mandate rules require. You can also revoke the mandate through your bank or UPI app.
• Free trials: we never ask for payment details to start a free trial, and a trial never turns into a paid plan without your explicit confirmation.

4. Develop: cohort and cluster programmes

How much you get back depends on how far ahead of the programme start date you cancel:

• Swapping participants: you can send another person from the same enterprise in your place at no cost, any time before the programme starts.
• If we cancel or reschedule: you choose a 100% refund or a transfer to another cohort.
• Sponsored seats: if your seat is paid for by an association, bank, or government body, cancellation follows that sponsor's agreement with us.

5. Deliver: consultant engagements

Every consultant on our marketplace shows their cancellation and refund terms on the engagement page before you book. Those terms apply to your engagement. Where a consultant has not set their own terms, these defaults apply:

• Before work starts: 100% refund of consultant fees.
• Milestone-based engagements: milestones that are completed and accepted are not refundable. Milestones not yet started are refunded in full.
• If the consultant cancels, does not turn up, or does not deliver an agreed milestone: 100% refund for the affected milestones.
• Platform or matching fee: refunded in full only if we cannot match you with a consultant, or the consultant cancels before work starts. It is otherwise non-refundable once a match is made.
• Disputes: raise a dispute within 14 days of a milestone being delivered. Launchpad Leaders will review both sides and decide within 10 working days. Fees for a milestone under dispute are held until we decide.
• Third-party charges: government, certification, filing, or assessment-body fees paid on your behalf, such as ZED certification or ROC filing fees, cannot be refunded once paid to that body.

6. Institutional and white-label agreements

If you are a bank, NBFC, association, government body, or channel partner with a signed agreement, the cancellation and refund terms in that agreement apply. Where the agreement says nothing on a point, this policy fills the gap.

7. When you always get a full refund

Whatever else this policy says, you get 100% back if:

• You were charged twice for the same purchase.
• You were charged more than the price shown at checkout.
• You paid but never received access to what you bought.
• We cancel a product, programme, or service you paid for.

8. What is not refundable

• Reports and exports already generated (Section 2).
• Part-used subscription periods after the first 7 days (Section 3).
• Consultant milestones that are completed and accepted (Section 5).
• Fees already paid to government or third-party bodies on your behalf (Section 5).

Discounted and early-bird purchases follow the same rules as full-price ones. Any refund is based on the amount you actually paid.

9. How to request a refund

• Email connect@launchpadleaders.in or use Account → Orders → Request refund. Include your order ID and the registered email or mobile number.
• We acknowledge your request within 2 working days.
• We approve or decline it within 7 working days. If we decline, we tell you why in writing.
• Approved refunds are processed within 7 working days, back to the original payment method.

Banks and card networks may take a further 5–7 working days to show the refund in your account. We cannot refund to a different account or in cash.

10. Taxes, payment charges and chargebacks

• GST: refunds include the GST charged on the refunded amount. We issue a GST credit note for every refund, which GST-registered customers should use to adjust their input tax credit.
• Payment charges: we do not deduct payment gateway or processing charges from refunds.
• Chargebacks: please contact us before raising a chargeback with your bank. Most issues are resolved faster directly. If a chargeback is raised, access to the related product may be paused until it is settled.

11. Grievance redressal

If you are unhappy with how we handled a refund or cancellation, contact us:

Email: connect@launchpadleaders.in
Address: Launchpad Leaders Private Limited, No.343, Reddy Complex, BGS Hospital Road, Global Village Back Gate, Mylasandra, Kengeri Hobli, Bangalore, Karnataka - 560059, India

We acknowledge every complaint within 48 hours and give you a copy of the complaint as we recorded it. We aim to resolve it within one month.

If you are not satisfied with our response, you can also contact the National Consumer Helpline: 1915, or consumerhelpline.gov.in.

12. Delivery and changes to this policy

Delivery: we do not ship physical goods. Reports, tools and programme materials are delivered electronically, through your account dashboard and the email address you register. Live programmes are delivered online or at the venue named on the booking page. Access is normally available immediately after payment. If it is not, contact us and Section 7 applies.

Changes: we may update this policy. Changes do not apply to purchases made before the change. The version in force on the date you paid is the one that applies.